Let's sort it out.

Can't get into your account?

Check that you are using the email you registered with. If the password is no longer available, use password recovery. Never send us your password.

A spin was interrupted

Return to the same game and retry the recorded round. The game uses a stable round reference so a successful retry restores the same result instead of charging twice. A pending feature must be completed before another round starts.

Where are my credits?

Open your account's credit activity to see welcome allocations, play levels and awards. Play Credits are fictional, cannot be purchased and have no monetary value. Daily allocations are available once every 24 hours from your last claim.

A game won't load

Use a current browser, allow essential site storage and try the reload control. Closing unused tabs may help on memory-limited devices. Include the game name, browser and approximate time in your request.

Privacy and Player Care

Use Player Care for immediate account breaks and reminder settings. Use this form for privacy questions, access requests and help with account information.

Our public contact address is concierge@vangardngr.com.